Customer Support (Oklahoma City) - submit resume

a la mode, inc. is looking for smart, customer-focused individuals to support the nearly 100,000 real estate professionals that use our desktop and web-based applications.

We're more than just a "call center". a la mode is a well established software company that's been meeting the needs of Appraisers, Inspectors, Mortgage Brokers, and Realtors® for over 25 years. We do it all, right here in Oklahoma City: Marketing, Sales, Software Development, Systems Support, Quality Assurance, and of course, Customer Support. In every area of the company, you'll find people that began their a la mode career in Customer Support. That's what makes this more than other "call center" jobs.

Customer Support reps provide telephone and e-mail help to answer our customer's software questions or send them in the right direction. Bring your friendly, helpful attitude and we'll give you all the training along the way.

This position requires:

  • Strong customer service and communication skills
  • Basic computer and typing skills

Successful candidates will:

  • Enjoy helping people and solving problems
  • Enjoy working in a fast-paced environment
  • Have the ability to multi-task

This is a full time position with excellent benefits. As an a la mode employee you will receive...

  • A generous 401(k) plan with a large variety of investment options and immediate 100% vesting
  • Medical coverage through Community Care, and we pay 100% of it
  • Dental insurance is through Delta Dental of Oklahoma, and we pay 100% of it
  • Prescription coverage
  • Vision coverage
  • Families are eligible to join your insurance at amazingly low rates
  • Company paid life insurance with an expanded coverage option
  • A Flexible Medical and Dependent Care Spending Program (aka "cafeteria plan") saves you on co-pays, contacts, day care and more

This full-time position comes with first-class, top-tier benefits & an environment like no other. We love our people and it shows. EOE.

Client Relations Representative (Oklahoma City) - submit resume

Come join the team at a la mode, inc. We've been in business for over 26 years and are one of the nation's largest technology providers for real estate and mortgage professionals. We're growing and need seasoned customer service representatives to help our clients with mission-critical mortgage document ordering, management and delivery tools.

Here's what we're looking for:

  • At least one year experience in customer service
  • Professional telephone and written communication skills
  • General proficiency with Windows apps and the Web
  • Quick learners that thrive in a fast-paced, dynamic environment

Please submit resume and three current writing samples to jobs@alamode.com.

This is a full time position with excellent benefits. As an a la mode employee you will receive...

  • A generous 401(k) plan with a large variety of investment options and immediate 100% vesting
  • Medical coverage through Community Care, and we pay 100% of it
  • Dental insurance is through Delta Dental of Oklahoma, and we pay 100% of it
  • Prescription coverage
  • Vision coverage
  • Families are eligible to join your insurance at amazingly low rates
  • Company paid life insurance with an expanded coverage option
  • A Flexible Medical and Dependent Care Spending Program (aka "cafeteria plan") saves you on co-pays, contacts, day care and more

This full-time position comes with first-class, top-tier benefits & an environment like no other. We love our people and it shows. EOE.

Software Support Technician (Oklahoma City) - submit resume

a la mode is looking for smart, customer-focused individuals to support the nearly 100,000 real estate professionals that use our desktop and web-based software and our mobile apps.

This isn’t some boring call center job. a la mode is a well established and well respected software company meeting the needs of Appraisers, Inspectors, Mortgage Brokers and Realtors® for over 25 years. We do it all, right here, from our Oklahoma City headquarters. And, we’re looking because most of our Support team has been promoted. That's what makes this more than another "call center" job.

This position requires:

  • Strong Windows-based computer skills
  • Strong understanding of Internet and networking technologies
  • Strong customer service and communication skills

Successful candidates will:

  • Enjoy helping people and solving problems
  • Enjoy working in a fast-paced environment
  • Have the ability to multi-task

This position is full-time, with hourly pay plus monthly performance bonuses. We also offer increased pay for bilingual (Spanish) technicians.

This full-time position comes with first-class, top-tier benefits & an environment like no other. We love our people and it shows. EOE.

Mac/iPhone Developer – (Oklahoma City & Salt Lake City) - submit resume

We're looking for an experienced Designer to join one of the most aggressive, talented teams in the business! If you're a designer hungry for a challenge and an amazing place to work, this is for you.

Requirements (General):

  • Experienced Mac developer with a desire to learn and create iPhone/iPad applications
  • Ability to analyze problems and identify solutions with minimal direction
  • Must be flexible and able to work to deadlines
  • Quick learner and able to take ownership with little supervision
  • Excellent verbal/written communication skills
  • Experience with estimating tasks
  • Must show flexibility to pre-established coding standards and conventions

Requirements (Minimum Technical):

  • Strong knowledge of C and Objective - C languages
  • Strong knowledge of Cocoa and Cocoa Touch Frameworks
  • Demonstrated ability to do object-oriented design and development
  • Desire to positively and proactively interact with other team members
  • 3+ Years of software development, including solid experience on Mac OS X
  • Experience with unit testing frameworks and test driven development is an asset
  • HTML, DHTML, JavaScript, CSS

Requirements (Desirable Technical):

  • Source Control (Subversion, Visual Source Safe)
  • XML/XSL/XSLT/SOAP
  • Experience with Macromedia Fireworks

This full-time position comes with first-class, top-tier benefits & an environment like no other. We love our people and it shows. EOE.

System Analyst – (Oklahoma City & Salt Lake City) - submit resume

We have an opening for the role of Systems Analyst. We are looking for people with a proven history of problem-solving, successful project completion, and on-the-fly learning. While specific experience and training is valuable, we believe that these things are secondary to the ability and the drive to "figure anything out". That being said, our environment...

  • ...is primarily Windows Server based.
  • ...has a smattering of Linux.
  • ...has high volume web servers running IIS7.
  • ...includes a network made up of Cisco routers and firewalls, Dell switches, F5 load balancers.
  • ...runs Exchange 2007.
  • ...runs Microsoft SQL Server 2005.
  • ...has various security related components (IDS/IPS, web application firewall, etc.)
  • ...runs Vertical Televantage PBX software.
  • ...runs Merak Mail Server.
  • ...runs NetSatisfaction fax software.
  • ...includes a disaster recovery site 1,200 miles away with all data (file, mail, and SQL) replicated in real-time over a 100 mbps link.

Requirements (Minimum Technical):

  • Strong knowledge of C and Objective - C languages
  • Strong knowledge of Cocoa and Cocoa Touch Frameworks
  • Demonstrated ability to do object-oriented design and development
  • Desire to positively and proactively interact with other team members
  • 3+ Years of software development, including solid experience on Mac OS X
  • Experience with unit testing frameworks and test driven development is an asset
  • HTML, DHTML, JavaScript, CSS

Experience with any or all of the above is helpful.

In addition to technical ability the ideal candidate will candidate will demonstrate excellent verbal and written communication skills. We realize that knowing what to do and how to do it is not enough; we have to make everyone else understand why. We strive to overcome the stereotype of the arrogant out-of-touch IT department; only with high quality communication can we do this.

This full-time position comes with first-class, top-tier benefits & an environment like no other. We love our people and it shows. EOE.

ASP.NET Developer – (Salt Lake City) - submit resume

If you're a bright, talented developer seeking a rewarding position at a company where you can really have an impact, we have an opportunity for you as a .NET Web Developer in our Salt Lake City office.

The strongest candidate will have the ability to work on multiple projects with varying deadlines, have excellent decision-making and communication skills. This person must definitely be a team player.

Requirements (General):

  • 3+ years experience in developing and deploying Microsoft based production quality websites, C#.Net / ASP.Net
  • Ability to analyze problems and identify solutions with minimal direction
  • Must be flexible and able to work to deadlines
  • Quick learner and able to take ownership with little supervision
  • Excellent Verbal/Written Communication Skills
  • Experience with estimating tasks
  • Must show flexibility to pre-established coding standards and conventions

Requirements (Minimum Technical):

  • 2+ years experience developing ASP.NET websites, including the development of custom frameworks, control development, web services design and development
  • Relational Database Design experience
  • Webservice experience, RESTful and SOAP
  • HTML, CSS, DHTML, JavaScript
  • XML experience
  • Internet Information Server
  • Working knowledge of relational database theory

Requirements (Desirable Technical):

  • Team Foundation Server
  • XML/XSL/XSLT/SOAP
  • Experience in Transact SQL (T-SQL)

This full-time position comes with first-class, top-tier benefits & an environment like no other. We love our people and it shows. EOE.

Bright?  Driven?  Skilled?  Apply now.

Submit your resume or questions to jobs@alamode.com.


How often do you shoot out of bed to jot down work ideas?

Sounds good, doesn't it? To fully engage your mind rather than just show up for work? This is the place for professionals who sincerely love what they do. We're an enthusiastic group with unmitigated passion for the mission we're on. And that's why we're the nation's leading real estate software development company.

Two cutting-edge locations and multiple satellite offices

Our Oklahoma City headquarters and a development center in Salt Lake City, connected via live PolyCom feed 24x7x365. We also have employees in Atlanta, San Francisco and Washington DC, just to name a few.

Unrivaled benefits

We're looking for the best and the brightest and we put our money where our mouth is. Our benefits speak for themselves.

  • A 401(k) plan with a variety of investment options and immediate 100% vesting
  • We pay 100% for single medical coverage through Aetna with optional family coverage that's shockingly affordable
  • Dental insurance through Delta Dental of Oklahoma, and we pay 100%
  • Everybody gets prescription coverage
  • Everybody gets short term disability with long term disability options
  • Everybody gets vision coverage
  • Everybody gets company paid life insurance with options for expanded coverage
  • A Flexible Medical and Dependent Care Spending Program (a.k.a "cafeteria plan") saves you on co-pays, contacts, day care and more
  • Occasional company-wide week-long parties (Spring Break, Oktoberfest, live bands, dump trucks full of sand to create our own beach, etc.)
  • An infamous Christmas party (ask around...it's unreal)
  • A relaxed dress code
  • Community service options that make your efforts go exponentially further.  For example, we raised $675,000 for Katrina victims, adopted families of service men and women during the holidays, collected school supplies for local children in August, filled food pantries in May, and the list goes on...
  • The best people -- you won't find better

We promote from within

There's always room for growth.  If you show us you have a talent for something and the desire to develop it and apply it to growing the company, we'll give you a new title and let you do it. Support techs have become lead developers.  Junior salespeople have become Officers.  IT guys have become EVPs.  Show us you're an asset and we won't let that go to waste.

We'll even buy you lunch every day

Most companies have vending machines. Not here. Our café has drinks, gourmet coffees, good lunches and snacks every day and it's always FREE. Maybe you're thinking of a junior high cafeteria? No. We're talking turkey croissants, herbal teas, Milky Way Choccochinos, Oreo cookies, and much more.

 

26 years old, never bought or sold and still growing

We develop, sell and support the best software for real estate pros. Over 200,000 agents, lenders, mortgage pros, inspectors and appraisers have relied on our products to power nearly 50% of all residential transactions. Led by the same owner that started the company in '85, we’re here to stay.

What our people think

"In some companies you can float under the radar and some people like that. But I want my effort and choices to count. Here, your job is important."
— Matt Walton, Information Systems

"You'd have to drag me out of here.  I love the work, I love our customers and I love this team."
— Wes Wolf, Real Estate Solution Sales

"I'm shocked at what my friends pay for insurance. a la mode covers 100% of my premiums and a big chunk of my family's."
— Robbie Price, Accounting

 

"I like working here because it’s stable, the execs work right here in the office and you know where you stand. The last thing I want to do is work for a company that’s a fly-by-night."
— Amber Hanneken, Marketing

 

"I like that our clients really appreciate us. That's rare these days.  We give them the best products, which actually make their jobs easier.  So, they see us as partners.  That's rewarding."
— Colin Hutchins, Customer Service

 

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