Frequently Asked Questions

Many of us are skeptical in nature and we have those technical questions buzzing in our minds.  Here are the top frequently asked questions.  If you don’t see your answers here, contact us.

	How much time is it really going to take to setup my XSite?
	Our sites come pre-built. Customization takes just a few minutes and then you'll have an attractive website that actually does something.
	What is DirectFax?
	DirectFax turns paper into electronic documents.  Your customers can fax any paperwork or signing documents like tax returns, pay stubs or credit authorizations directly to your Mortgage XSite, using an automatically generated bar-coded cover page that they print from your site.  Our fax servers read the barcode, save the fax as a PDF then route it to the right online folder, and e-mail it to you.  You can send your loan docs as PDF as many times as you want, to anyone you want, for free and you are text messaged when the process completes.
	How is your FlexApp 1003 different from other online loan applications?
	FlexApp does 1003's both online and offline for your borrowers.  Online, they can access short and full versions, and even save them midstream and return later.  The 1003 file imports into any LOS, for no retyping.  For offline clients, your site can fax your borrower a paper loan app and you get it back with DirectFax.
	Who owns my Mortgage XSite domain name (My ".com")?
	For paid versions of Mortgage XSites, when you choose a new domain name (ex. Walkerlending.com), we register the new domain for you automatically. The domain name is absolutely yours and is registered in your name. If you ever decide to host your website with another company, you can easily take your domain name with you. To do so, simply follow these instructions. For the free Originator level of Mortgage XSites, we will retain ownership of the domain name. If you choose to host your website with another company and wish to take the domain with you, a fee of $29.00 will be charged to reassign ownership and transfer the domain. After that's done, simply follow these instructions.
	Can I pick which content pages I want to have on my XSite?
	Sure, you're in control of every page.  You can customize them and offer them to your customers in  Spanish -- all at no extra charge.
	How is my data transferred into the pages?
	The XSites Wizard asks you for information about your business that you want customers to know once, and then populates it on your site where it needs to go. Point, click, done!

	How is the domain name (my ".com") created? Do I create one and have it checked against a database?
	You simply type in any name you want and it checks instantly to see if it's available; if so, it will tell you and give you the option to register it. If not, you can choose a different name.
	Can this new site be linked to my current website?
	Yes! It's universal HTML, so any links you want will work. One of the things about getting a new website, like a new e-mail address, phone number or office address, is that you have to let customers know where to find you. We make it as easy as possible. We suggest you link your old site to your new one, then later, redirect your old domain to our servers.
	Will my XSite be found in search engines such as Google™ and Yahoo!® by prospective clients?
	We submit your site to the major search engines automatically, along with your description and your keywords (we also provide a list of metatags and keywords and include those in your pages automatically, so the "spider" search engines pick them up).
	How do I use my current domain?
	All you need to do is have your registrar redirect your domain name to our servers. Since we don’t own your domain name, we can’t legally do this for you. Our XSites Wizard will tell you exactly who to call (telephone numbers and what information you'll need to provide).
	How many domain names can I have?
	There is no limit to the number of domain names you may have. You get one free with your XSite and the XSites Wizard lets you purchase additional domain names.
	What will my e-mail address be?
	You get ten virus protected CertMail e-mail mailboxes with your XSite so you can have up to ten separate e-mail addresses. They will be in the form of yourname@yourdomain.com.  There is no limit to the file size when using your CertMail mailboxes.
	Is there a charge when I change my XSite?
	No! You can make as many changes as you like, anytime you like and never pay any fees.
	How will my XSite be different from the others?
	Unlike traditional “cookie cutter” template websites, the XSites Wizard makes it so easy to customize your website, and there are so many options available, that the unique possibilities are endless. With the ability to use your own header graphics and customize your colors, add you own logos, photos and custom content, truly, you can make your XSite as unique as you want to.
	Will I be able to tell how many “hits” or visitors have been to my XSite?
	Yes. XSites' website statistics give you a big picture overview and details about your site's most popular pages, listings and more.
	Can I add pages or links to my Real Estate business?
	Absolutely! You can add as many pages and as many links as you want. Just as long as the pages or links meet our Acceptable Use Policy, which is to say that they are legal and not pornographic or offensive in nature.