Expert help, unlimited location maps, flood and census data, software updates, and more
Your membership supercharges TOTAL with updates, new features, and automated tools all designed to save you time and money on every report. With an array of options, technical support is available whenever you need it. We're well-trained, responsive, available, and always mindful that our own success is hinged on yours.
”The support is unmatched in this industry. I have never had an issue go unresolved. Thank you, a la mode, for the patience you show. I look forward to our continued relationship.“
| Silver | Gold | Platinum | Elite | |
|---|---|---|---|---|
| Available support times | 8AM - 5PM CT, M-F | 6AM - 9PM CT, M-F | 24/7 | Priority 24/7 |
| Support is closed on New Year's Day, MLK Day, Presidents' Day, Easter, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Black Friday, and Christmas Day. | ||||
| Included with all support memberships: | ||||
| Unlimited Internet street and aerial maps by Google Maps™ | ||||
| Unlimited flood and census data | ||||
| Software maintenance updates | ||||
| New and updated forms | ||||
| UAD XML delivery with DataCourier | ||||
| Live phone support, as well as email support, with industry-trained, responsive technicians based in Oklahoma | ||||
| Titan Reports Standard (cloud-based formfiller) with storage up to 10 reports | ||||
| TOTAL for Mobile syncing with TOTAL | ||||
”I see improvements happening, bugs getting fixed. Keep making it better. The things that gave a la mode an edge in the appraisal software market are still there. Keep it up!“