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Choosing the right help resource

To help all customers have the best experience possible, we need to make sure you’re using the right resources! Use the information below to determine your best course of action.
Banner-Video_Thumbnail-36_Primer-Webinar

Not a time-sensitive issue?

The most important thing any appraiser can do prior to taking their first UAD 3.6 order is watch or attend Joel's UAD 3.6 Primer webinar.

screengrab-resources-page-v1

Need quicker help?

image-tech-dept

Technical Troubleshooting

  • Avoid phone hold times by asking our Chat team via the bubble in the bottom right corner of help.alamode.com or in TOTAL

  • If you’ve tried these other resources and still need assistance, call Support. Keep in mind that during this UAD 3.6 transition, many appraisers are calling, and hold times will be longer than usual. This is why we’ve gone to such great lengths to create resources that help you without having to wait on the phone.
image-tech-dept

Something not working in your software?

Technical Troubleshooting

  • Avoid phone hold times by asking our Chat team via the bubble in the bottom right corner of help.alamode.com or in TOTAL
  • If you’ve tried these other resources and still need assistance, call Support. Keep in mind that during this UAD 3.6 transition, many appraisers are calling, and hold times will be longer than usual. This is why we’ve gone to such great lengths to create resources that help you without having to wait on the phone.
Banner-Video_Thumbnail-36_Primer-Webinar

Not a time-sensitive issue?

The most important thing any appraiser can do prior to taking their first UAD 3.6 order is watch or attend Joel's UAD 3.6 Primer webinar.

screengrab-resources-page-v1

Need quicker help?

image-tech-dept

Something not working in your software?

Technical Troubleshooting

  • Avoid phone hold times by asking our Chat team via the bubble in the bottom right corner of help.alamode.com or in TOTAL
  • If you’ve tried these other resources and still need assistance, call Support. Keep in mind that during this UAD 3.6 transition, many appraisers are calling, and hold times will be longer than usual. This is why we’ve gone to such great lengths to create resources that help you without having to wait on the phone.